DELIVERY

DELIVERY 
 

Shipping of the PILOT COLLECTION will start at the bigining of January 2020.

Deliveries from Monday to Friday in Italy are by the Post Office's Cronopost.

STANDARD DELIVERY TO ITALY: Deliveries Cronopost is made approximately in 4 working days (from Monday to Friday, excluding Saturdays and holidays). It is possible to ship all over the national territory except Livigno - Trepalle, Champion of Italy, San Marino and Vatican City. 

The delivery to the recipient or to a qualified person, foresees the signature for acceptance.

In case of non-delivery of the shipment on the first attempt, the delivery person leaves a notice to inform the recipient that a second delivery attempt will be made on the next working day. In case of non-delivery even on the second attempt, the delivery person leaves a new notice with the Post office references (also called "UP") where the shipment will be in stock. The recipient will be able to pick up the shipment at the UP according to the terms indicated on the notice of storage. The shipment will remain in storage for 10 working days, including Saturdays.

All stages of the process are tracked electronically from the moment the shipment is withdrawn from the Customer

EUROPE: Deliveries Cronopost International takes 3-7 working days from the date of shipping (from Monday to Friday, excluding Saturdays and holidays). 

In case of non-delivery of the shipment, the service included one/two delivery attempts, depending on the destination countries. In case of non-delivery even, the delivery person leaves a notice with the Post office references (also called "UP") where the shipment will be in stock. The recipient will be able to pick up the shipment at the UP according to the terms indicated on the notice of storage. The shipment will remain in storage approximately 15 including Saturdays and holidays).

All stages of the process are tracked electronically from the moment the shipment is withdrawn from the Customer

INTERNATIONAL DELIVERY - OUTSIDE OF EUROPE:

Deliveries Cronopost International takes 7-10 working days from the date of shipping (from Monday to Friday, excluding Saturdays and holidays). 

In case of non-delivery of the shipment, the service included one/two delivery attempts, depending on the destination countries. In case of non-delivery even, the delivery person leaves a notice with the Post office references (also called "UP") where the shipment will be in stock. The recipient will be able to pick up the shipment at the UP according to the terms indicated on the notice of storage. The shipment will remain in storage approximately 15 including Saturdays and holidays).

All stages of the process are tracked electronically from the moment the shipment is withdrawn from the Customer.

The Customer can check the status of shipments online through the "Cerca Spedizioni" service on the site www.poste.it.

 

Thensel snc ( the creative company that owns the Mytodo) cannot be held responsible or liable for any direct or indirect damages resulting from delays or damages due to delivery.

In the pdf file you will find all Country Zone where we delivery. Don't forget to sign up your zone; this will help you make the purchase.

RETURN POLICY

RETURNS

 

Any customer could shall return the item within 14 days from the day of the Delivery. After 14 days, the sale is final.

The products must be returned intact, undamaged and bearing their bar-code labels and any other seals that are part of them; it is not possible to reimburse customer for goods that are returned incomplete, ruined or damaged.

In such case, the customer must contact MYTODO by email at mytodo.co@gmail.com, with the order number, name/last name, item. The return request will be confirmed by Thensel snc to the customer by email. The customer must follow the procedure mentioned into the confirmation of the email.

Refund to the customer is made subject to the receipt of the Products returned by Thensel snc and its excellent condition.

A refund will be made once Thensel snc has received the item and the state of the item has been examined. Within 20 working days of the reception of the item by Thensel snc, a refund will be made through the same payment means made to pay the order.

The return of the Products is at the Buyer's expense and is at his own risk.

The return of the Products is free if the place of Delivery is in Italy, Metropolitan France, Germany, Belgium, Luxemburg, Netherlands, Austria, Ireland, United Kingdom, Ireland, Poland, Greece, Swizerland, Spain, Portugal, Finland; the Buyer may only make one free exchange request per order.

If the customer does not adhere to the Terms of Service including the conditions of return and exchange, 

Thensel snc cannot proceed to refund any product in question. If the product is defective or different from the one ordered, Thensel snc will pay for the return of the product.